Seller Policy

Welcome to Ononya.com! We are committed to providing you with high-quality consumer electronics, exceptional customer service, and a hassle-free shopping experience. Please read our Seller Policy to understand our practices and procedures.

---

1. Product Availability

• Stock and Inventory: All products listed on our website are subject to availability. In rare cases, items may become out of stock after an order is placed. We will notify you immediately if this occurs and offer a refund or alternative options.

2. Pricing

• Price Accuracy: We strive to ensure that all prices on our website are accurate. However, if an error occurs, we reserve the right to cancel orders or change prices, including shipping charges, before shipment.
• Sales and Promotions: Prices may fluctuate based on seasonal sales or promotions. Offers and discounts are valid only during the stated period and may not apply retroactively to past purchases.

3. Payment Methods

• We accept the following payment methods:
  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Direct Bank Transfer
  • UPI
  • Other Payment Options: BNPL schemes, will be notified from time to time.

• Payment is processed at the time of purchase, and orders will not be shipped until payment is confirmed.

4. Shipping and Delivery

• Shipping Methods: Delivery times may vary based on your location and the chosen shipping method, we offer normal shipping in Kolkata & Howrah pin codes.
• Order Processing Time: Orders are typically processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

5. Returns and Exchanges

• Return Window: As per manufacturer policy.
• Refunds and Credits: After we receive the returned item, we will process your refund to the original payment method, typically within 7-10 business days.

6. Warranty

• Manufacturer Warranty: All products come with the manufacturer’s warranty. Warranty periods and terms vary by brand and product. Please refer to the individual product pages for specific warranty information.

7. Product Support

• Technical Assistance: If you have any questions about setting up or using your product, please refer to the Product Manuals available on each product page or contact our support team for assistance.
• Repairs and Service: If you need repairs after the warranty period, we can provide assistance in locating certified repair centres. Additional charges may apply.

8. Order Cancellations

• Before Shipment: If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has been processed or shipped, we are unable to cancel it.
• After Shipment: If your order has already been shipped, you may be eligible for a return once you receive it, as outlined in our Returns Policy.

9. Privacy and Data Protection

• Customer Information: We take your privacy seriously. We collect only the information necessary to process your orders, including shipping addresses, payment details, and contact information. We do not share your personal data with third parties, except for necessary purposes like processing payments, shipping & for repair warranty purposes.
• Secure Transactions: All transactions are processed through secure payment gateways that encrypt your payment information.

10. Customer Service

• Support Hours: Our customer service team is available from 10:30 AM TO 5:30 PM, Monday to Saturday.
• Contact Us: If you have any questions or need assistance, please reach out to us at:
  • Email: customercare@ononya.com
  • Phone: 1800 891 4210

11. Liability

• Product Liability: We make every effort to ensure the safety and quality of the products we sell. However, we are not responsible for damages caused by improper use of products, unauthorized repairs, or modifications made by the buyer.
• Shipping Issues: Once the carrier has taken possession of the item, we are no longer responsible for any delays, damages, or losses during transit. Please contact the carrier directly to resolve these issues.

12. Changes to Seller Policy

• We reserve the right to update or modify our Seller Policy at any time. Changes will be effective immediately upon posting to the website. Please review this policy periodically to stay informed about our practices.

---

Conclusion

Thank you for shopping at Ononya.com! We are dedicated to ensuring you have a great experience with us. If you have any questions about our policies or products, don’t hesitate to reach out to our customer support team.